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Front Desk Receptionist Training
Intro To Running An Effective & Efficient Front Desk
Why The Front Desk Is Critical
Smile, Smile, Smile
HIPAA 101
How To Deal With Sales People
Handling Walk-In Patients
Phone Skills
Phone Skills 101
Message Taking
Phone Skills 201
Priorities
Managing Dental Emergency Calls
New Patient Calls
Answering New Patient Calls
The First 48
Answering Insurance Questions
Handling Shoppers
Providing Great Customer Service
Conversations
Patients That Are Late
How To Correctly Hand The Patient Off
Angry Patients
Referrals
Handling Long Wait Times
New Patient Appointments
Making a Good First Impression
The New Patient Visit
The New Patient Process
Managing Dental Emergency Calls
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